At Go Leathers, customer satisfaction is our priority. We strive to deliver products of the highest quality, ensuring every purchase meets your expectations. Please review our refund policy below to understand how we handle returns and refunds.
Refund Policy for Non-Custom Products
We offer a 14-day, no-questions-asked refund policy for all non-custom-made and ready-to-order products. If, for any reason, you are not satisfied with your purchase, you can request a refund within 14 days of receiving your item.
To qualify for a refund:
- The product must be unused, in its original packaging, and in the same condition as when it was delivered.
- Clear evidence of the issue (e.g., photos of defects or damage) must be provided along with your refund request.
- Refund requests should be initiated by contacting our customer support team through the Contact Us page or emailing Sales@GoLeathers.com or WhatsApp: +12793458749.
Once your request is approved, we will process your refund promptly. Please note that it may take up to 5-7 business days for the refund to appear in your account, depending on your payment method and financial institution.
Policy for Custom-Made Products
We do not offer refunds or returns for custom-made products, including items tailored to your specific size or design preferences. Since these products are made-to-order based on your unique requirements, they cannot be resold. We encourage you to double-check all details and measurements before placing your custom order.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 48 hours of receiving your order. Include detailed photos of the issue so we can investigate and provide a suitable resolution, which may include a replacement or refund.
Shipping Costs
Refunds do not include original shipping costs unless the product was defective or the wrong item was sent. Return shipping costs are the responsibility of the customer unless otherwise agreed upon with our customer service team.
Contact Us
If you have any questions about our refund policy or need assistance with a refund request, please reach out to us via our Contact Us page or email us directly at Sales@GoLeathers.com or WhatsApp: +12793458749
Thank you for choosing Go Leathers. We value your trust and are committed to providing the best possible experience with our products and services.